What a truckload broker does
A truckload broker does not own trucks and never takes custody of your freight. It finds a licensed carrier with the right trailer, agrees the rate and issues a rate confirmation.
The broker then manages the load to delivery, handling updates and problems along the way. Brokers work under their own federal broker authority, separate from a carrier's authority. Shippers use them because carriers are many, lanes shift and capacity changes week to week.